USER SATISFACTION WITH ONLINE PUBLIC ACCESS CATALOGUE IN SELECTED FEDERAL UNIVERSITY LIBRARIES IN NORTH EAST, NIGERIA

Abstract

The study assessed users Satisfaction with Online Public Access Catalogue in Federal University Libraries in North East Nigeria. The study was delimited to three Federal University Libraries in North East, namely; Ramat Library, University of Maiduguri; Abubakar Tafawa Balewa University Library, Bauchi; and Ibrahim Babangida Library, Modibbo Adama University of Technology, Yola (MAUTECH). The objectives of the study included purpose of OPACs use satisfaction of users through approaches applied in the OPACs and level of satisfaction with OPACs. The target population of the study was 20,162 and a sample size of 1217 using Krejcie and Morgan (1978) table for determining sample size for research activities. Self-designed questionnaire was the instrument used for data collection. A total of 1,217copies of questionnaire were distributed to undergraduate students of Federal Universities under study, out of which 828
that (68%) were retrieved and found valid for analysis. Data collected were analyzed using descriptive statistics of frequency counts to answer the research questions, while results are presented in tables. It was concluded that OPAC can be used to place requests for library materials, it can also be used to reserve library materials and can be used to check due dates for borrowed library materials yet the users were not aware. Therefore, the librarians should create more awareness on the benefits of OPAC to library users.