EXPLORING USER SATISFACTION WITH LIBRARY SERVICES IN KADUNA STATE UNIVERSITY, KADUNA

Abstract

The study investigates user satisfaction with library services at Kaduna State University, Kaduna, utilizing a survey research method. A total of 222 respondents within the study area were sampled, and questionnaire were employed for data collection. Out of the distributed questionnaires, 194 which represent 87.3% of 222 was completed and were deemed usable for analysis. Statistical techniques were then applied to analyze the collected data. The findings indicate a high frequency of responses, emphasizing the perceived importance of addressing user behavior and attitudes within the library context. Strategies aimed at fostering a culture of respect, cooperation, and appreciation for library resources among users were identified as instrumental in enhancing the relationship dynamics between staff and users, ultimately leading to a more positive and productive library experience for all. The study concludes that fostering good relations between library staff and users is crucial for the success and relevance of school libraries in today's competitive environment. It highlights the significant impact of positive relationships on users' understanding of the library's role and their engagement with academic work. The study recommends that the library should prioritize conducting comprehensive library orientations at the start of each academic session year. The orientations should aim to educate students about the diverse resources and services offered by the library and demonstrate the potential benefits of utilizing them. By proactively engaging students and providing them with valuable information about the library's offerings, the university can encourage greater usage and appreciation of library resources among its student body.