INFLUENCE OF TRAINING AND DEVELOPMENT ON SECRETARIES' JOB PERFORMANCE IN VERITAS UNIVERSITY ABUJA

Abstract

The study investigated influence of training and development on secretaries' job performance in Veritas University, Abuja. Four research questions were raised and one null hypothesis was formulated to guide the study with descriptive research design adopted for the study. The population as well as sample comprised of 100 respondents. A structured questionnaire titled: Influence of Training and Development on Secretaries' Job Performance Questionnaire (ITDSJPQ) was used to collect data. The instrument was validated by two experts in Business Education in order to ensure face and content validity. Reliability test was done to ensure the consistency of the instrument. 0.76 correlation co-efficient was gotten which was high enough to determine the reliability of the instrument. The administration of the instrument was done with the help of five faculty officers. In analyzing the data, mean score was used to answer the research questions while t-test was used to test the null hypothesis at 0.05 level of significance. The results indicated that training and development had high influence on secretaries' job performance by enabling them to acquire modern office skills, increasing their productivity, developing team spirit in secretaries and boosting their morale. Based on the results of the findings, it was recommended that training should be organized on a regular basis for secretaries, adopt modern methods of training and motivate exceptional secretaries during training sessions.