STRESS MANAGEMENT FOR EFFECTIVE SERVICE DELIVERY AMONG ACADEMIC STAFF OF COLLEGE OF EDUCATION BILLIRI GOMBE STATE NIGERIA

Abstract

This study investigate stress management for effective service delivery among academic staff of College of Education Billiri Gombe state Nigeria. Study was guided by four objectives with four corresponding research questions. The researcher adopted survey research design. Instrument for data collection was the questionnaire and data generated was analyzed using frequency table and mean. The population of the study is 110, using Krejcie and Morgan (1970) determination table of sample size, 86 was therefore sample and selected for the study. Out of the 86 respondent and 40 were completed and returned found to be useful. From the analyses it was deduced that staff experience stress at work, also it was reveal that physical working environment, meeting deadlines, decision making and transportation to work are some of the causes of stress at work. The analysis also reveal that the negative effect caused by stress at work include low productivity, reduced job satisfaction, inability to concentrate on the job among others. It was also observed from the analysis that most respondents agree that being punctual at work, avoiding deadlines, avoiding fatigue, and having enough rest after work are some of the ways to manage stress at work. From the response it was observed that favorable working environment, seminars on stress management, employment of more staff among others are ways the institution can assist its staff in preventing or coping with stress at work.