USE AND USERS’ SATISFACTION WITH ONLINE PUBLIC ACCESS CATALOGUE (OPAC) SERVICES BY UNDERGRADUATE STUDENTS IN FEDERAL UNIVERSITY DUTSIN-MA: A SURVEY

Abstract

The study investigated the Use and Users’ Satisfaction with Online Public Access Catalogue (OPAC) Services by Undergraduate Students in Federal University Dutsin-Ma: A Survey. The study was guided by four objectives. Survey research design was used in the study. The population of the study was 500 undergraduate students in Federal University Dutsin-Ma library and use a random sampling techniques to select a sample of 200 undergraduate students who were found using the library at the time of data collection. The data was collected with the aid of structured questionnaire. The collected data were analyzed using simple percentages and presented using bar charts. The study reveals that 27.6% respondents visit the library daily; about 26.5% visit the library once in a week. It also shows that 17.6% of the respondents use the OPAC to find out the availability of books in the library. About 13.5% respondents chose the OPAC to know the location of materials required and to know the availability of other documents in the library. The study discovered that 21.8% of the respondents are highly satisfied with the use of online public access catalogue whereas 33.5% of the respondents indicated that they were satisfied with the use of it. Also, 27.1% were dissatisfied with the use of OPAC. 12.9% of respondents indicated that they were very dissatisfied with the use of OPAC. The study also reveals that 15.3% of the respondent find problem to use OPAC as a result of lack of skills to use OPAC independently, 14.7% of them state that OPAC not functioning properly, 14.1% faced lack of guidance to use OPAC.