COVID-19 PROTOCOLS AND INFORMATION SERVICE DELIVERY TO LIBRARY USERS OF FEDERAL UNIVERSITIES IN BENUE AND NASARAWA STATES

Abstract

The study investigated application of Covid-19 Protocol on information service delivery to library users of Federal Universities in Benue and Nasarawa states, Nigeria. Three (3) objectives with corresponding research questions guided the study. The population of the study was 1,766 registered library users from the 2018/2019 academic session, from the universities studied. The sample size for this study was 326 library users who were sampled using proportionate random and accidental sampling techniques. The instrument of data collection was a self-structured questionnaire titled: Application of COVID-19 Protocol on Information Services Delivery Questionnaire (ACPISDQ)”. Data were collected and analyzed using mean, and Standard Deviation to answer the research questions. Findings of the study revealed that the applied Covid-19 protocols on information service delivery to library users of Federal universities of Benue and Nasarawa States were temperature monitoring device and using alcohol-based sanitizer among others. The finding also revealed that there were temperature-monitoring device, use of alcohol-based sanitizer for disinfectant of hands, provision of running water and soap for hand washing and information resources were applied on information service delivery to library users of Federal universities of Benue and Nasarawa States among others Based on the findings, it was recommended that, the university management should continue the provision of some of the Covid-19 protocols as this will improve hygiene of both library staff and users for effective service delivery as well as the university library management should ensure that adequate infrastructural facilities are made available and accessible among others.